Privacy Statement
Keeping Data Safe
Privacy Policy
At Chippindale Plant Limited we’re committed to protecting and respecting your privacy.
As with everything in our business, we are completely open and transparent about our operations and therefore encourage you to get in contact if you have any questions at all about your data or our policy! (Should you wish to get in contact, either call or email media@chippindaleplant.com)
This Policy explains when and why we collect information about people who visit our website, social media pages or through contractual means and how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Who are we?
We are a company that deals in the hire and sales of construction equipment.
As an organisation, Chippindale Plant Limited is a registered company and is fully compliant with the General Data Protection Regulations.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, to make an order/create an account or if you register to one of our newsletters or marketing emails/events.
Your acceptance of this policy and our right to change it
By using our website, social media pages or providing your information through account creation or otherwise, you consent to our collection and use of the information you provide in the way(s) set out in this policy. If you do not agree to this policy, please consider carefully the use of our website or social media pages.
We may change this Policy from time to time, so please check this website. Any questions regarding this Policy and our privacy practices should be sent by email to danp@chippindaleplant.com
What is personal data?
Personal data is information that can be used to help identify an individual, such as name, address, phone number, email address, and now online identifiers (such as Cookies and IP Address, which is the location of your computer on the internet).
Privacy Policy in brief
It is important that you read the full policy to understand what information we hold, how we may use it, and what your rights are; but if you don’t have time to read it all now, here’s a quick summary:
We collect information that is either personal data (as outlined above) or non-personal data (such as the number of web pages accessed).
- We only collect information to provide services or goods, to improve our service for our customers, to provide information, for administration, analysis and the prevention and detection of crime.
- We will always make sure that we update your data when you tell us to.
- We only collect the information that we need or that would be useful for us to provide you with the best possible service and experience.
- We do our very best to keep personal information secure and take every step to ensure maximum security of our systems.
- We never sell your data, and we will never share it with another company for marketing purposes.
- We only share data where we are required by law or with carefully selected partners who we work with. All our partners are required by their contract to treat your data as carefully as we would, to only use it as instructed, and to allow us to check that they do this.
- Our websites use Cookies, to help us see which pages are more popular and for other web analytics.
Now, these are the basics, a quick overview, but don’t forget to come back later and read the full policy (below), so you’ve got all the details you need.
THE FULL POLICY:
This policy applies to all the websites we operate, our use of emails and text messages for marketing purposes and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do with the information and what rights you have:
What information do we collect?
What type of data do we collect from you?
The personal information we collect from you might include your name, address, email address, IP address, and information regarding what website pages are accessed and when. If you are dealing with us on a credit account you may complete one of our credit card authorisation form’s in which case, we will store your card data on our secure systems.
How do we use your information?
We may use your information to:
- process orders that you have submitted;
- to carry out our obligations arising from any contracts entered between us;
- dealing with entries into a competition;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you occasional communications which you have requested (by accepting marketing emails from us) and that we think may be of direct interest to you. These may include information about campaigns, special promotions, company news, major industry news which may affect you.
- process a job application; and
- prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as is set out in any relevant contract you hold with us.
Processing your information
We will process personal information for certain legitimate organisational purposes. This is because when you, for example, request to receive services or products from Chippindale Plant Ltd, we have a legitimate organisational interest to use your personal information to respond to you and where there is no overriding prejudice to you by using your personal information for this purpose. This also includes some or all the following:
where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our “customers”;
- to identify and prevent fraud;
- to enhance the security of our network and information services;
- to understand better how our “customers” interact with our website;
- to provide postal communications which we believe will be of interest to you; and
- to determine the effectiveness of promotional campaigns and advertising.
Wherever Chippindale Plant Ltd process data for these purposes, we will always ensure that your own personal rights take precedence and take account of these rights. You have the right, at any time, to object to Chippindale Plant Ltd processing your data in this way. There are circumstances when Chippindale Plant Ltd will rely on obtaining your consent to our use of your personal information. This is the case, for example, where we seek to obtain your consent to receive special “Marketing” Communications via email about Chippindale Plant Ltd.
When we contact you by email, every message we send will include a link to tell us that you do not wish to receive emails from us in the future.
Sharing your information
Who has access to your information?
- We will not sell or rent your information to third parties.
- We will not share your information with third parties for marketing purposes.
- We will only share your information if:
- We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by a Court order.
- We believe it is necessary to protect or defend our rights, property or the personal safety of our staff, or visitors to our premises or websites.
- We are working with Third Party Service Providers working on our behalf (to improve and maintain high levels of security).
Working with third-party providers
We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process warranty or send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Chippindale Plant Ltd for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online payment pages, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
Your choices about marketing
You have a choice about whether you wish to receive information from us. If you do want to receive direct marketing communications from us about products and services, then you can let us know by ticking the box on your account signup, signing up on the web or just by dropping an email to media@chippindaleplant.com.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: media@chippindaleplant.com or telephone 0113 263 2344.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: media@chippindaleplant.com or call the office on 0113 263 2344. You have the right to ask for a copy of the information we hold about you. You have the right to be forgotten unless there is a legal or other reason why we need to use your data. Please just tell us if you want to exercise this right.
Storing and Security of your data
When you give us personal information, we take numerous steps to ensure that it’s treated and stored securely.
Information is stored by us electronically. We may transfer the information to our other depots and to other reputable third-party organisations as explained above. We may also store information in paper files (notably contracts).
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We will keep your information only for as long as we need it to provide you with the goods, services or information you have requested, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with you if you have asked us not to do so. When we no longer need information, we will always dispose of it securely.
Use of ‘cookies’
Like many other websites, the Chippindale Plant Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, cookies can be used to record how many webpages were visited in one session. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA to provide you with those services.
Your rights
You retain control of how we use your data and you have the right to ask us to stop processing your personal information at any time, which we will do. In some circumstances, we may legally be required to retain your personal information for legal or audit purposes. However, this will be discussed with you depending on your requirements. You also have the right to request a copy of the information we hold about you. If you wish to access your information, please email us at media@chippindaleplant.com or by post to Chippindale Plant, PRIMA HOUSE, Ring Road, Lower Wortley, LEEDS, LS12 5PX.
The General Data Protection Regulations gives you certain rights over your data and how we use it. These include:
- The right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed.
- The right to ask for your data to be moved, copied or transferred to another organisation.
- The right to prevent your data being used for marketing purposes
- The right of access to a copy of the information we hold about you (known as a subject access request – see above).
If you wish to exercise any of these rights, please email us at media@chippindaleplant.com or by post to Chippindale Plant, PRIMA HOUSE, Ring Road, Lower Wortley, LEEDS, LS12 5PX.
For more information:
For more information about your rights under the General Data Protection Regulations, go to the website of the Information Commissioner’s Office at ico.org.uk.
Making a complaint:
If you would like to make a complaint about how we process your personal data, please contact our Data Manager at media@chippindaleplant.com
Any questions regarding this Policy and our privacy practices should be sent by email to media@chippindaleplant.comor by post to Chippindale Plant, PRIMA HOUSE, Ring Road, Lower Wortley, LEEDS, LS12 5PX.
If you are not happy with how your complaint is dealt with, you should contact the Information Commissioner’s Office. Alternatively, you are entitled to make a complaint to the Information Commissioner’s Office without first referring your complaint to us. For further information please see the Information Commissioner’s guidance.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.
Links & Data
This web site may contain links to other sites. Please be aware that Chippindale Plant Ltd is not responsible for the privacy practices of other such sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every web site that collect personally identifiable information.
If a user wishes to subscribe to our newsletter, we ask for some simple contact information such as name and email address. Once subscribed to the newsletter, you may unsubscribe at any time by following the on screen instructions.
