JOB DESCRIPTION
Job Title: Hire Controller
Location: Leeds / Newcastle / Manchester / Keighley / Sheffield / York / Catterick / Huddersfield
Reporting to: Depot Manager
Responsible for (direct reports): N/A
Deputises for: N/A
Job Purpose
To assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.
Key Skills & Duties
- Liaison with customers regarding all hire, sales and service enquiries.
- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
- Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.
- Ordering of sale items.
- Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract
- Raising of sundry purchase orders
- Handling customer enquiries for Plant and attachments
- Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
- Updating hire management system & hire contracts.
- Pro-actively promoting the company and its products / services at all times.
- Maintaining and exceeding company standards and targets.
- Negotiating hire rates and preparing quotations with associated spec sheet data.
- General administrative duties including resolution of queries.
- Processing of payments
- Being first point of contact
- Contacting existing customers to gain further hires and build rapport.
- Contacting lapsed or decreasing accounts
- Ensuring all SHEQ policies are kept
- Communicate and co-ordinate with workshop manager and colleagues
- Full responsibility for day to day logistics to ensure hires are cost effective
- Maintaining and exceeding company targets
Qualifications & Experience
- Previous experience of working within a high volume hire desk role
- Knowledge of types of plant & machinery & small tools and safety equipment
- Excellent customer service skills
- Industry Experience in a similar role.
- Level 2 Hire Controller ( plant, tools and equipment ) desirable
Person Specification
- Works on own initiative
- Creative and puts forward improvements
- Team Player
- Strong organizational skills
- IT literate wit MS office
- Strong attention to detail
- Actively promotes health & safety in the workplace
Performance Targets
- Enquiry conversion rate
- Order completion
- Enquiry response time
Mandatory Training
- MS Office
- Insphire
- Manual Handling
- Slips trips and fall
- Customer service
- COSHH
- Fire awareness
- DSE
- Customer service
