We offer returns within 14 days of purchase.
You can notify us that you would like to return an item for any reason up to 14 days after purchase.Firstly, you must notify us by emailing your returns request to email@example.com - we will review your details and contact you with how to proceed.
Once your returns request has been accepted, you must post the product back to our address for our team to complete a product inspection; following this the funds will be returned to your payment card.
Please note, some items contain batteries requiring a specialist courier service. If you are unsure, our returns team will be able to advise.
Unless your item is faulty, your item must be returned unused and in the same condition that you received it. It must also be in the original packaging.
We regret there are certain situations where only partial refunds may be granted, for example, if an item not in its original condition, is damaged or missing parts for reasons not due to our error. We will inform you of this in advance.
When will I receive my refund?
- If you have received an email confirming a refund has been issued, first double check your bank account as refunds can appear at any time during the day.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org